International Student Support Services

Studying abroad is an exciting and life-changing endeavour, offering students the opportunity to explore new cultures, gain a world-class education, and build lasting connections. Australia has emerged as a popular destination for international students due to its high-quality education system and diverse lifestyle. To ensure the well-being and success of international students, the Australian government, including its Immigration Department, provides a range of comprehensive support services. In this article, we will delve into the various aspects of international student support services offered by the Australian Immigration Department, how to access them, and their significance in enhancing the overall student experience.

1. Understanding International Student Support Services

encompasses a wide range of resources and assistance tailored to the needs of foreign students studying in Australia. These services are designed to help students adapt to their new environment, handle challenges, and make the most of their educational journey.

2. Services Provided by the Australian Immigration Department

The Australian Immigration Department, now known as the Department of Home Affairs, plays a pivotal role in ensuring the well-being of international students. It offers a host of services that contribute to a positive and enriching experience for students from around the world.

Visa Information and Assistance

The Immigration Department provides valuable information about student visas, including the application process, requirements, and visa conditions. Students can access this information online through the official website or by visiting a local Australian embassy or consulate in their home country.

If anyone faces any immigration issues or problems with their visa application or work rights where they need to go and how they need to address these issues  –  

If students face immigration issues with the visa application or work rights the students can contact Global Service Centre either by contacting them through phone or by submitting online enquiry forms. The Global service centre can help in resolving the issues faced by the student in australia.

Global Service Centre:

For further information please refer to the link provided below:

Pre-departure Information

Before students even arrive in Australia, the Immigration Department offers pre-departure information to help them prepare for their journey. This includes information about health insurance, airport arrival, customs regulations, and tips for adjusting to the Australian lifestyle.

Post-Arrival Support

Upon arrival, international students can benefit from support services that aid in their transition. This may involve guidance on setting up essential services like bank accounts and mobile phones, understanding local public transportation, and becoming familiar with the campus and surrounding areas.

Visa Compliance and Regulations

The Immigration Department is responsible for monitoring and enforcing visa compliance. International students must be aware of their visa conditions, such as study requirements and work limitations. The department offers information to help students understand and adhere to these regulations.

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The students obtaining a visa have to follow the visa compliance and regulations of the Australian immigration department. All the rules and regulations and the details pertaining to the immigration are shared in the link below. The link shares the details such as Student visa, Student stay in Australia, Family cost, processing time, Eligibility and working hours etc. The students have to follow the guidelines shared in the link.

Work Rights Information

Many international students seek part-time employment during their studies to support themselves financially. The Immigration Department provides information about the number of hours international students are allowed to work, the types of jobs they can undertake, and the necessary documentation to work legally in Australia.

The students have the right to work in Australia but there are few restrictions and limitations to the work. The Australian authorities have provided work permits for international students to work until 40 hrs per fortnight while continuing their studies. It’s a good opportunity for the students to earn while they are doing their studies.

The details of work rights information are shared in the below-provided link:

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Health and Safety Guidance

The well-being of international students is a priority for the Australian government. The Immigration Department offers information about healthcare services, health insurance requirements, and general safety tips to ensure students have access to the necessary support.

Health Information: The OSHC is a kind of student health insurance that helps overseas students pay for medical and hospital treatment while they stay in australia. The student from overseas on a temporary student visa has to have an overseas student health cover for the duration of their stay in australia. 

Overseas Student Health Cover (OSHC) is an Australian government-mandated health insurance programme for international students studying in Australia.

There are two overseas student health cover providers BUPA and Allianz. These providers have the widest network in Australia and provide best health services for overseas students in australia.

Please find the link shared below for the insurance providers and the treatments they provide.

Safety:  It is exciting for students to travel abroad for their studies and leave their home country. Safety is a major concern for students traveling overseas. Though students feel they are travelling to a safe country it is also very important to ensure their safety. Most universities and colleges have some security arrangements for the safety of the students. It is important that students familiarise themselves with the security services and contact these services at the time of need.

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3. How to Avail These Services

Accessing the international student support services provided by the Australian Immigration Department is straightforward and can greatly enhance your study abroad experience.

Online Resources

The Immigration Department’s official website serves as a hub for information and resources related to international students. Students can find detailed guides, FAQs, and downloadable documents to assist them in various aspects of their stay in Australia.

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  1. **1. Identify the Relevant Support Services: Familiarise yourself with the various support services available at your institution. These might include student services, international student offices, academic support centres, counselling services, and more.
  2. **2. Visit the Institution’s Website: Go to your institution’s official website and look for information about student support services. Many institutions provide details about the types of support offered, how to access them, and contact information.
  3. **3. Contact Information: Find the contact details of the support services you want to reach out to. This could include phone numbers, email addresses, and office locations.
  4. **4. Visit the Office in Person: If possible, visit the support services office in person. This allows you to have a face-to-face interaction with the staff and get a better understanding of the available resources.
  5. **5. Call or Email: If visiting in person is not feasible, you can call or email the support services office. Introduce yourself, briefly explain your situation, and inquire about how they can assist you.
  6. **6. Book Appointments: If you require specific assistance, such as academic advising or counselling, inquire about booking appointments. Many services offer one-on-one sessions to address your concerns in depth.
  7. **7. Provide Details of Your Concerns: When contacting support services, provide clear and accurate details about your concerns or issues. This will help them understand your situation and provide relevant guidance.
  8. **8. Ask Questions: Feel free to ask any questions you have about the services they offer, the steps they recommend, and the potential outcomes of seeking their assistance.
  9. **9. Follow Their Guidance: Based on the information provided by the support services staff, follow their guidance and take the necessary steps to address your concerns.
  10. **10. Gather Relevant Documentation: If your issue requires documentation, gather all relevant materials, such as emails, forms, or any other evidence that might help them understand your situation better.
  11. **11. Be Respectful and Patient: When interacting with support services staff, maintain a respectful and patient demeanour. They are there to assist you and are likely dealing with various inquiries from students.
  12. **12. Evaluate the Assistance Provided: After seeking assistance, evaluate whether the guidance and support provided are helping to address your concerns. If needed, follow up to ensure that progress is being made.
  13. **13. Feedback and Testimonials: If you receive helpful support, consider providing feedback or testimonials to your institution. This can help them improve their services and assist other students in the future.

Local Australian Embassies and Consulates

If you prefer personalised assistance, you can visit your nearest Australian embassy or consulate.The staff at these locations can provide face-to-face guidance on visa applications, visa conditions, and other important matters.

If you get into trouble with educational providers where to go and how to approach help needs to be covered 

1. Contact Your Educational Institution: The first step is to directly communicate with your educational institution. Contact the relevant department, such as student services or the international student office, and explain your concerns. They can provide information, advice, and guidance on how to address the issue.

**2. Student Support Services: Most educational institutions in Australia have dedicated support services for students. These services can assist you with academic, personal, and administrative matters. They can also connect you with counsellors, advisors, and resources to help you navigate any challenges you’re facing.

**3. Raise Concerns in Writing: If your concerns are not addressed through informal communication, consider submitting a formal written complaint to your institution. Make sure to outline the issue, provide supporting evidence, and specify the outcome you are seeking.

**4. Internal Grievance Procedures: Educational institutions in Australia have internal grievance procedures that outline the steps for addressing student complaints. These procedures might involve escalating the issue to higher levels of authority within the institution.

**5. Ombudsman and Regulatory Bodies: If your concerns are not resolved internally, you can seek assistance from external regulatory bodies and ombudsman services. These organisations oversee educational institutions and handle complaints from students. For example, the Tertiary Education Quality and Standards Agency (TEQSA) is responsible for quality assurance and regulation of higher education providers in Australia.

**6. State and Territory Education Departments: Each Australian state and territory has its own education department that oversees schools and institutions within their jurisdiction. You can contact the relevant department for advice and assistance.

**7. External Mediation and Legal Advice: In cases where internal procedures do not lead to a satisfactory resolution, you might consider seeking external mediation or legal advice. However, legal action is generally a last resort and can be complex.

**8. Student Advocacy Groups: There are student advocacy groups and associations that can provide advice and support to students facing issues with their educational providers. These groups can help you understand your rights and options.

**9. Document Everything: Throughout the process of addressing your concerns, it’s important to keep a record of all communications, emails, documents, and any evidence related to the issue.

If they get any problem with accommodation where do they need to go and how to get help?

Once the student receives the confirmation on his travel abroad and the study location in Australia the student can start searching for accommodation either within the universities or rental accommodation outside universities. 

Many Australian universities provide accommodation for international students who visit for higher education. The students can approach the immigration agencies and gather the relevant information. The agencies can make the necessary accomedation arrangements or provide information on accommodation even before the student travels to australia.

The students can take the accommodation in university or can rent a property with friends and family. The students can share the property with other students to reduce the burden of cost.

There are websites where students can share the accommodation such as Flatmate Finders or

The prices are high when a student will opt to stay alone but when they share the accommodation with other students it will be affordable.

Many students opt for short term accommodation like hostels and hotels.Temporary accommodation offered by institutions until students make their own arrangments.

If they want to find jobs in the related field where they should approach and where to find the related information in the university websites and how to search 

Students working abroad will need a part time job to meet their expenses, it is essential to know where the students can find the right job. Based on the student’s education they can search for a job in the relevant field in the below mentioned site. Students can check the university website if there are any relevant jobs posted or they can check the internet website for the relevant jobs.

A brief description is provided in the link below with all the information regarding jobs, salary and places of job gives information about how and where to apply and the working conditions in australia.

The students can approach

  • University Career Centers: Most universities in Australia have career centres that offer job placement services, job fairs, and resources for finding part-time and casual employment opportunities both on and off campus.
  • University Notice Boards and Websites: Many universities have physical notice boards and online platforms where local businesses and employers post job listings specifically targeting students.
  • Online Job Portals: There are various online job search platforms where you can search for part-time job openings. Some popular job portals in Australia include SEEK, Indeed, Jora, and Gumtree.
  • Hospitality and Retail: Restaurants, cafes, bars, and retail stores often hire part-time staff, especially in areas with a significant student population.
  • Tutoring and Education: If you excel in certain subjects, you could offer tutoring services to other students who need help. English language tutoring is also in demand.
  • Administrative and Office Work: Many businesses and organisations require part-time administrative or office support. This could include tasks like data entry, customer service, and receptionist roles.
  • Hospitality and Events: There are often part-time job opportunities in event planning, catering, and hospitality, especially during busy seasons.
  • Childcare and Babysitting: If you have experience with childcare, babysitting can be a flexible option for part-time work.
  • Delivery and Ride-Sharing: Services like UberEats, Deliveroo, and Uber offer opportunities for part-time delivery drivers.
  • Freelancing and Online Work: Depending on your skills, you might find remote freelance work in areas such as writing, graphic design, programming, or digital marketing.
  • Farm Work: In certain regions, seasonal agricultural work is available, especially during harvest seasons. This could include fruit picking or farm labour.

 Education Providers

Most educational institutions in Australia have dedicated international student support offices. These offices collaborate with the Immigration Department to ensure students receive accurate information and guidance. Don’t hesitate to reach out to your institution’s international office for assistance.

Helpline Services

The Immigration Department operates helpline services that allow students to speak directly with officials and get answers to their queries. These helplines are particularly useful for urgent concerns or complex situations.

Talk about student rights and the ESOS act and how this will safeguard students’ interests etc

The helpline services operated by the immigration department help the students in assisting and addressing student concerns. The students can contact the Education Services for Overseas Students (ESOS) act with the following concerns:

  • Protecting the right of students by getting accurate information on colleges and courses from institution and institution agents
  • Making sure to sign the written agreement with the institution.
  • The ESOS has also placed a placement cell as TPS (Tuition protection service) for the safety of international students if the institution is unable to teach the course.

Please refer to the below-provided link for Institution responsibilities, Student responsibilities, and the services provided by Education Services for Overseas Students (ESOS) Act.

4. Significance of International Student Support Services

The availability of comprehensive international student support services holds immense significance for students pursuing education in Australia.

Smooth Transition

Moving to a new country can be overwhelming. The support services offered by the Immigration Department ease the transition by providing information that helps students navigate their new environment with confidence.

Compliance and Security

Understanding visa regulations and complying with them is crucial to avoid legal issues. The Immigration Department’s resources ensure that students are aware of their responsibilities, enhancing their sense of security and peace of mind.

Compliance of Students in Australia:

Security of International Students in Australia:

Health and Well-being

Access to healthcare services and health insurance information ensures that students can take care of their well-being while studying abroad. This support is especially important in times of illness or emergencies.

When students get into major health issues how to approach local NGOs and community centres and cultural support areas

The students travelling to Australia for studies are required to have Overseas Student health cover (OSHC) for the entire duration of the study in Australia. Students can also have other types of insurance for their safety needs. There are many network hospitals where students can approach in time of need. The student’s health care is given utmost priority and so the immigration department ensures students have the necessary health insurance covered before travelling to Australia.

If students are facing any major health issues they can approach the NGO, community centre, and cultural support centre which provide assistance to international students. Some of the centre are provided below:

  • Council of International students australia
  • Australian Federation of international students

These organisations provide international students with a good experience with living and studying in Australia.

Most Australian educational institutions provide community services for international students such as gyms, sports, and social centres to improve the health of the students and their well-being. 

Academic Success

When students are well-informed and emotionally supported, they are more likely to excel in their studies. The services offered by the Immigration Department contribute to overall academic success and a positive learning experience.

What are the services offered by the university if any student is feeling alone, bullied, psychologically suppressed, etc. Where to go and take support, and how to approach them? Give more details on this along with links for such organisation websites

The students who travel abroad for studies tend to feel alone, bullied, psychologically suppressed, etc. It could be mostly due to a new city or new course or language barrier or friendships with international students or separated from usual friends, support network, or family, students tend to feel lonely. 

The strategy to overcome loneliness is by extending the network of students. The more the students tend to make friends and grow their network and meet more people, the less loneliness the students can feel. 

The students should approach others who share their personal interests such as Music, Sports, course similar subjects, etc. students getting into part-time jobs or involving themselves in volunteering in social services, etc.

If the students feel their voice is not being heard then they can approach the human rights commission to address the issues.

The link for the Human Rights Commission is provided below:

Final words on International Student Support Services in Australia

Embarking on a journey as an international student in Australia is an exciting and transformative experience. To ensure a smooth and successful transition, the Australian Immigration Department provides a range of support services that cover visa information, pre-departure guidance, post-arrival assistance, visa compliance, work rights, health, and safety information. These services not only simplify the administrative aspects of studying abroad but also contribute to students’ overall well-being and academic achievement. By utilising these resources, international students can make the most of their time in Australia and truly thrive in their educational endeavours.

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The Australian Immigration Department provides a range of support services such as:

  • Visa Information: The Australian immigration website is an information Hub that gives all the information for students regarding the types of visas available and the requirements and documentation to apply for the visa. It gives detailed information about visas from the start of the application until post-arrival in Australia and further stay in Australia.

  • Pre-departure guidance: The students need to ensure they have all the information and the necessary documentation available for traveling abroad for further study. The students need to ensure they have the necessary things furnished below:
    • Passport
    • Visa
    • Flight Tickets
    • Arrival City and Study Destinations
    • Insurance
    • Contact details
    • Finance 
    • Accommodation etc.

The privileges and more details with regards to the student visa can be found in the below-provided link:

Post Arrival Assistance: The immigration department provides post arrival guidelines for the students visiting abroad on a student visa. The students need to provide all the necessary documentation post arriving in Australia.

  • Visa Compliance: The information provided by the students for the visa should be accurate and should be according to the laws of the Australian government any deviation could lead to rejection of the visa application. The compliance and the guidelines for the privacy policy of the Australian immigration department are shared below:

  • Work Rights: The Australian immigration department has shared work restrictions for student visa holders – From 01st July 2023, student visa holders will be restricted to 48 hrs of work a fortnight this means students have more time to concentrate on their studies which helps them to achieve success in the academic studies.

The details regarding the work restriction for students is provided in the below:

  • Health and Safety Information: The Australian immigration department ensures the safety of students travelling to Australia for studies. The immigration department checks if the students have adequate health insurance for visa holders. The Australian government ensures students are covered with the necessary health insurance in times of need.

The details of the health insurance for visa holders is provided in the below link:

The link shared below provides more information on the support services for the Australian immigration department:

How we can help you

We at Future in Australia are MARA authorised immigration service providers, we support students and have an independent conversation to understand their needs and requirements and provide them maximum information regarding courses and universities to those who want to pursue overseas studies in australia. 

The Australian department of home affairs offers student support services. We utilise these support services and assist students in providing the necessary information in their immigration process.We provide our clients with all the necessary information on australia immigration and regarding the student visa process.

As a MARA-authorised Immigration Service provider, you hold a unique position to guide and support individuals who aspire to pursue overseas education in Australia. The Australian Department of Home Affairs offers a range of International Student Support Services that can greatly enhance the student experience. In this article, we will explore how you can effectively facilitate our clients who are interested in overseas education by leveraging our expertise and the resources provided by the Australian Immigration Department.

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1. In-Depth Consultations

One of the core strengths of a MARA-authorised Immigration Service provider is the ability to offer personalised consultations. Take the time to thoroughly understand our client’s aspirations, academic backgrounds, and preferences. This information will enable you to tailor our guidance to their specific needs and connect them with the most suitable educational institutions in Australia.

2. Pre-Departure Planning

Assist our clients in preparing for their journey to Australia. Provide comprehensive pre-departure information that covers various aspects such as:

  • Visa Application: Walk our clients through the visa application process, ensuring they understand the requirements and necessary documentation.
  • Financial Planning: Offer guidance on estimating living expenses, tuition fees, and potential part-time work opportunities to help them budget effectively.
  • Health Insurance: Explain the importance of health insurance and help them select a suitable plan that meets the Australian visa requirements.
  • Accommodation: Provide insights into different accommodation options available near their chosen educational institution.

3. Navigating International Student Support Services

Familiarise ourselves with the range of services offered by the Australian Immigration Department. These services are designed to ensure the well-being and success of international students:

  • Visa Information: Provide accurate and up-to-date information about student visas, including application processes and visa conditions.
  • Post-Arrival Support: Guide our clients on setting up essential services upon arrival, such as bank accounts, mobile plans, and public transportation.
  • Visa Compliance: Emphasise the importance of adhering to visa regulations, such as study requirements and work limitations, to avoid any legal issues.
  • Health and Safety: Ensure our clients are aware of healthcare services, health insurance requirements, and general safety tips.

4. Collaborate with Educational Institutions

Forging strong relationships with Australian educational institutions. Liaise with their international student support offices to stay informed about campus facilities, academic programs, and available scholarships. This collaboration will enable you to provide accurate and detailed information to our clients, helping them make informed decisions about their education.

Student Scholarships Program:

There are different types of scholarships for students to study in Australia. A few of the scholarships are listed below:

  1. Australia Awards
  2. Destination Australia
  3. Australia Government Research Training Program
  4. Provider Scholarships

There are numerous scholarship opportunities for students, they can apply for these scholarships by referring to the website which gives detailed information on the types of scholarships and apply through the online application forms.

For more information refer to the link provided below: 

5. Facilitate Documentation

Assist our clients in preparing the necessary documentation for their visa applications. Ensure they have all required documents, such as proof of enrollment, financial capacity, and health insurance. Our expertise will help streamline the application process, reducing the chances of delays or rejections.

The Student Visa application has to go through various stages of processing. Many of the students need information and are not sure where to begin and have so many questions and doubts regarding the immigration process. 

This is the time when Immigration consultancy plays an important role in giving the required information to the students about the student visa process. The students can get maximum information and clear their doubts. The consultancy provides support from the start of the immigration application to post-arrival and support of the students abroad.

The consultancy interacts with the students and understands the needs and requirements based on these courses and universities are advised to the students.

All the information is provided to the students on the documents needed, English Test to be taken, required financial documents, visa documents, and final visa application. The consultancy provides the needed information and makes the job of the student easy to apply for a visa

6. Offer Ongoing Support

Our role doesn’t end after the visa is granted. Provide ongoing support to our clients throughout their educational journey.

  • Orientation: Help our clients integrate into their new environment by sharing tips on cultural adaptation, local customs, and university life.
  • Updates and Changes: Keep our clients informed about any changes in visa regulations, policies, or procedures that might affect them.
  • Problem-Solving: Be a point of contact for any challenges or concerns our clients might face during their stay in Australia, and offer solutions or referrals as needed.

As a MARA-authorised Immigration Service provider, we have the privilege of guiding aspiring international students through their overseas education journey in Australia. By combining our expertise with the wealth of resources provided by the Australian Department of Home Affairs’ International Student Support Services, we ensure that our clients are well-prepared, informed, and supported every step of the way. Our role is not just about facilitating paperwork; it’s about transforming dreams into reality and making a positive impact on the lives of those you assist.

International Student Support Services

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